Category Archives: Marketing

How to Write a Resume: The Ultimate Checklist of Resume Tips

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I can’t think of many tasks people dread more than writing a resume. There are so many little things you need to add, rephrase, check, double-check, triple-check … and yet, somehow, your resume still goes out with your name as Corey Wainwrite from HubStop. It’s anxiety-inducing.

So, I did what I do when I’m anxious. I made a list about all the little stuff you need to do when you’re writing and editing a resume.

Download our free resume templates here to help you create a standout resume.

Check it out — and we wish you the best of luck with your job search.

The Ultimate Resume Checklist

I’ve divided all the must-do tasks into four sections and did my best to order them chronologically. Some could probably exist in more than one section or be completed in a different order, so I’ve ordered items where I thought they most naturally fit during the resume-writing process.

Is Your Resume Professional? Things to Check:

Is your email address professional? (e.g. sara@gmail.com vs. sarabear@gmail.com)

Is your email address from a professional domain, like Gmail? (Outdated domains can be a red flag for tech-savvy companies.)

Does your resume align with your LinkedIn profile? (Hiring managers will likely review both, in tandem.)

Have you included links to social profiles, portfolios, and a personal website, if relevant?

Have you audited your social profiles to ensure no unprofessional content is available?

If you’ve listed the hiring manager’s name, have you customized any communications that address him or her?

If you’re sending your resume as a Google Doc, have you granted the recipient the proper permissions to view it (or opened up permissions to everyone)?

Is Your Resume Well-Written? Things to Check:

Have you included your basic contact information — including your name, address, email address, and phone number?

Are you writing in a tone that matches that of the company to which you’re applying? (For instance, while still writing professionally, you might use a different tone when applying to work at a new tech startup versus an established analyst firm.)

Have you customized your resume for the specific job you’re applying to? (Highlight work experience and skills that are relevant to the position — don’t just write down everything you’ve ever done professionally.)

Do you have a clear objective at the top of your resume that is company-focused, not applicant-focused? (If not, that’s okay — but in lieu of it, do include a “Key Skills” section that summarizes who you are and what you can offer the company.)

Have you included both accomplishments and responsibilities under each job? (Both should be easy to ascertain when scanning your resume.)

Have you used metrics where possible to better illustrate your success?

Do you illustrate career progression? Is it clear that you were promoted, gained additional responsibility, or switched jobs laterally to acquire more skills?

Have you listed not only the names of companies, but a short description of what each company does?

Have you included your tenure at each company?

Have you included relevant information about your education?

Have you added anything that points to your personality or interests outside of work?

Does your unique value proposition shine through? (E.g., something that makes you stand out from other applicants, or highlights that you’re uniquely qualified for the position.)

If relevant for the position, have you included links to a portfolio or samples of your work?

Have you included reference names and contact information, or simply, “references available upon request”? (Both are okay — just be sure to use at least one to indicate that you even have references.)

Is Your Resume Properly Formatted & Designed? Things to Check:

Have you used some sort of template so the layout of your resume is visually appealing and easy to read?

Is your resume too creative? (For instance, if you’re applying for a creative position and have formatted your resume as an infographic … is it really simple enough to read, or is it best to save that creativity for your portfolio?)

Have you selected a clear, easy-to-read font?

Have you made use of common formatting conventions that makes content easier to read, such as bullet points and header text?

Has your formatting remained consistent across all positions? (For example, if you’ve bolded job titles, are all job titles indeed bolded?)

Are your margins even?

Are all items properly aligned? (For example, if you’ve right-aligned dates, are they all lining up in tandem with one another?)

Are all links you’ve included clickable?

Have you converted your resume to a format that allows all recipients to read it as intended, without downloading specific fonts or needing special software? (A PDF format is recommended.)

Is Your Resume Edited & Polished? Things to Check:

Have you included keywords in your resume? (If you’re submitting to an automated system, it might be critical to getting past filters. Be sure your resume directly reflects some of the software and skills mentioned in the job description.)

Have you edited it for brevity? (Try to keep your resume to about one page per ten years of job experience, if possible.)

Have you removed irrelevant job experiences?

Are sections of your resume in the order that best highlights your skills and what you have to offer the employer? (For instance, if you’re a recent graduate with internships in different fields, you might separate your most relevant experience from “other” experience, instead of ordering everything by date.)

Have you edited out generic action verbs for more specific ones?

Have you made use of a thesaurus to prevent monotony?

Have you found more professional alternatives to unprofessional-sounding terms?

Are your special skills all truly special? (While speaking a foreign language is indeed noteworthy, these days, it might be redundant to mention that you’re proficient in Microsoft Word or capable of using email.)

Have you done a sweep for annoying jargon or business babble? (Everything should be clearly articulated, so it’s easy for the hiring manager to quickly understand what you do.)

Is everything 100% true? (If you write that you’re fluent in a foreign language on your resume, you should be prepared to speak that language during your interview. If you say you like baking, you should be ready to answer which dishes you like to bake.)

Have you conducted spelling grammar checks?

Finally, have you asked a friend who hasn’t read your resume before to provide a final glance for errors, inconsistencies, or confusing phrasing?

If you’ve gotten this far and checked every box, you should be ready to send that resume in.

P.S. We’re hiring.

Do you have any other resume must-haves? Share with us in the comments below.

Editor’s Note: This post was originally published in May 2015 and has been updated for accuracy and comprehensiveness.

10 free marketing resume templates

Want to Learn Graphic Design? 8 Tips & Tricks for Beginners

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For many of us, the thought of high school conjures memories of ample notebook doodles. Hand-drawn bubble letters, pictograms, and stick-figures would decorate homework, tests, and papers — and teachers, of course, were constantly asking us to knock it off.

And so, most of us did, perhaps because we figured out that we just weren’t that good at drawing on paper. But when some of us were in high school, we didn’t yet have the numerous digital options for “drawing” our ideas. But now, machines can help us bring them to life — and it’s become a career path for many people.

Graphic design is something that marketers can always benefit from learning, even without a formal education. In those cases, we enter a world of do-it-yourself education, with repeated recommendations like, “learn Photoshop, Illustrator, and InDesign,” or, “read a book about basic design principles.” And as much as those help, learning fundamentals, navigating new tools, and developing a personal style make for a tricky balancing act. Download our full collection of blog design examples here to inspire your own  blog design.

That’s why we put together this list of tips that we wish we had received at the onset of our respective DIY graphic design journeys, along with some tools that can help you with them.

8 Tips for Learning Graphic Design
1) Always keep an ear to the ground.

As marketers, we already know how much there is to learn from influencers. After all, 49% of folks trust the people they know above anyone else for product or service recommendations, and in the digital age, that includes influencers.

Influencers — who according to NeoReach are “individual[s] with an online presence who … influence the opinions and behaviors of your target audience” — are often willing to share the secrets to their success in their content. If you make a point to listen to and engage with them, you’ll become more familiar with the online design world, which can help you discover more tips from other industry experts, become comfortable with relevant terminology, and stay on top of trends.

Wondering how to engage? Turn to Twitter or Instagram as a place to start conversations with these influencers. You never know who might respond to your questions — and any positive connection you make can only help you learn more. Following along and joining the exchange can naturally lead you to become a part of a design community that will support you throughout your journey.

What to Do Right Now

Create a targeted list of influential designers on Twitter, so you can follow their daily insights without having to pick out their tweets from a sea of friends, coworkers, and news sources. You can use the Social Monitoring tool in your HubSpot software to do this by following the people on this list, specifically as they discuss topics that matter to you.

Add a variety of influencers to this list — a mix of those who are well-known among most designers, those that personally inspire you, and those whose work you do not enjoy. That last point may seem counterintuitive, but consistently observing the work of that group can help you understand why you don’t like it, which is a key part of understanding design.

If you’re not sure how to discover designers to follow, try 365 Awesome Designers, which features the work of one designer each day.

2) Collect inspirational work.

Once you decide to learn design, start building a catalog of work you think is successful. That can be as simple as bookmarking images in your web browser, making a Pinterest board, or saving items to a folder on your computer. Like a list of influencers, a catalog of inspiring work will help you to identify trends — both past and present — in design as you begin to recognize patterns in the work of others. You’ll also start to understand your own personal style preferences and interests. If you find yourself continually saving infographics, for example, you might start looking into specific resources to learn how to create them.

Your catalog will also serve to inspire designs you create in the future, which is underscored by the idea that “all creative work builds on what came before” — a line from Austin Kleon’s TEDx talk. If you can reference items in your catalog quickly, you’ll be better equipped to begin your own projects.

What to Do Right Now

Get acquainted with leading designer portfolio sites like Dribbble and Behance. These platforms showcase an abundance of high-quality work from leading designers across the spectrum — everyone from web and UX designers, to graphic designers and typographers. The designers on these sites often provide insight into their design processes, which will be key as you start your own creations.

Setting aside time in your day to review these sites might be hard on top of your workload. One way to naturally work it into your day is to use the app Panda, which replaces your “New Tab” in Chrome with an aggregated stream of content from various sources, including Dribbble. Each time you open a new tab, you can discover and save something that catches your eye. Fair warning, though: An application like this might be distracting to some.

3) Dissect the process.

One of the most pivotal moments in my design journey was when I recognized that every single illustration, infographic, and icon I had ever ogled over was the product of someone mastering how to combine shapes and lines. That’s not to say that other factors don’t play a role — just wait until you try and learn meshes in Illustrator — but fundamentally, these designs were built up from simple shapes.

Analyzing the process behind a design will allow you to understand the steps required to produce a piece of work. Depending on your current skill level, you may have a leg up in knowing which tools were used, or which aspect was created first. But don’t let that stop you — examining the construction of a design will let you flex your creative muscle. Educated guesses will do far more to teach you than doing nothing at all. Plus, you’ll likely find that:

You know more than you think you do.
When you identify holes in that knowledge, you’ll know what techniques or concepts you need to explore to narrow the gap.
There’s more than one way to achieve a desired result.

What to Do Right Now

A quick way to expedite the learning curve when dissecting a design is to download a free vector or PSD design resource, and dig through the layers to see how the designer constructed the object — you can find a number of those files here.

Once you pick your file, open it in Photoshop, then open the Layers Panel (which you can learn to use here) and un-collapse some of the folders, so that you can see the layers contained within them.

By simply changing the visibility of the layers, you can begin to see how the designer used each shape to build upon one another. You can also begin to understand how to use Photoshop Effects, like drop shadows and strokes.

4) Get specific with your online search queries.

As you begin creating your own designs, you’ll likely hit an obstacle where you think to yourself, “Hmm. How the heck do I do that?” Chances are, others have wondered the same thing. Like many self-taught disciplines these days, the majority of my own technical design knowledge was gained by watching a YouTube tutorial while I actively followed along.

The key is to be really specific with your searches, so you can find a highly relevant tutorial. Searching for something like “how to create an icon” might deliver really broad search results. Instead, type in exactly what you want to learn, like, “how to create a flat icon with a long shadow.” Boom.

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What to Do Right Now

Browse a design terminology glossary to find the specific terms for techniques you’re trying to learn. That can help you find what you’re looking for online much more easily, in addition to helping you familiarize yourself with the language.

5) Reproduce your favorite work.

Let me be clear: Under no circumstances should you infringe on anyone’s copyrighted work. Never reproduce someone else’s work and try to pass it off as your own.

That said, re-creating a design you like — without advertising it as your own work — will help you gain a deeper understanding of design technique. As with dissecting a design, it’ll help you learn new technical skills that’ll come in handy when you’re creating your own designs.

You’ll have to get creative with the method you choose to recreate the design, so this exercise will utilize both the left and right sides of your brain. Don’t get frustrated if you can’t duplicate a design exactly — remember, the process is more important than the result.

What to Do Right Now

Find a design piece you think is successful — which should be easy if you’ve created an inspiration catalog — and use your preferred piece of software to recreate it, whether that’s Photoshop, Illustrator, or another software. It’s really up to you to choose how you go about actually creating it. Use specific search queries and tap into your design community relationships as resources.

6) Embrace negative space.
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Source: Apptension

The proper use of negative space is often overlooked by beginner and advanced designers alike. What is negative space (or “white space”)? It’s the space in your design that’s not occupied by any visual or written element. A design piece that doesn’t incorporate enough negative space is like a sentence with no spaces – itisdifficulttocomprehend.

Jan Tischold, one the most influential typographers in history, stresses this importance: “White space is to be regarded as an active element, not a passive background.” The effective use of negative space is just as crucial as the design itself. Don’t believe me? It’s scientifically proven that white space improves legibility and comprehension.

What to Do Right Now

Learning to effectively use white space won’t happen overnight. You’ll have to try out different options to find what works for each design. First, I’d recommend reading some of the articles on this list, compiled by David Kadavy, author of Design for Hackers: Reverse Engineering Beauty. Then, try to put some of these theories into action.

Remember, there’s no hard-and-fast rule to using white space. It takes practice. Eventually, you’ll find that exercises in resizing elements of your composition and changing the layout will lead to a natural understanding of the amount of breathing room required.

7) Don’t be afraid to get feedback.

On some level, everyone is afraid of criticism. We’re afraid our ideas will get shot down and we’ll be sent back to square one. Learning to accept constructive criticism is no easy task, but it’s key to becoming a better designer.

Paul Arden, who was the creative force behind Saatchi & Saatchi at a pinnacle of its success, wrote this in his best-selling book, It’s Not How Good You Are, It’s How Good You Want to Be:

If, instead of seeking approval, you ask, ‘What’s wrong with it? How can I make it better?’, you are more likely to get a truthful, critical answer. You may even get an improvement on your idea. And you are still in a position to reject the criticism if you think it is wrong. Can you find fault with this?”

The takeaway: Design critics allow us to incorporate others’ viewpoints into our work and improve upon our ideas. You always have the option to reject the feedback — but considering it in the first place is what’s important. Design is subjective in nature, and just because someone else has a different opinion doesn’t mean you’re wrong. In fact, trusting your intuition is equally important. Just make sure you have the means to back up your design decisions.

What to Do Right Now

The best way to get feedback is to have a one-on-one conversation with an experienced designer. If you don’t know anyone in the design world, that can be difficult. Fortunately, the internet is filled with communities of designers eager to give feedback — that’s why we suggested finding influencers and peers to engage with.

If you haven’t had time to become a part of a community, now’s the time to step outside of your comfort zone and take action. Inbound.org offers a great feedback center where viewers can comment directly on your design. Other great forums include The Crit Prit, and Reddit’s Design Critiques.

8) Pick a passion project.

If you only listen to one piece of advice from this post, let it be this one.

We all know how hard it is to work on something you don’t want to. It just plain sucks. Picking a project that you aren’t passionate about will likely lead to frustration, as you’ll likely feel reluctant to devote the time and effort necessary to complete the project. And you would be remiss to ignore the fact that, at some point in your career, you’ll have to design something you may feel less than thrilled about.

But that likely won’t occur until you’ve learned a thing or two and have advanced your design skills. In the beginning, it’s OK to focus on passion projects.

When you’re taking the time to teach yourself graphic design and the consequences — like money lost on a wasted design class — are minimal, passion is a major motivator. When you pick something you care about, you’ll compel yourself to work through the frustration that comes with the sometimes tedious nature of design.

It’ll also provide direction. Time and time again, the hardest part of learning design is not knowing what to design. Be decisive and choose something you can work on for a length of time.

What to Do Right Now

Align your interests or current situation with your projects. If you’re a blogger, try creating the header image for your next post. Voice your willingness to work on an offer with your content team. Looking for a job? Redesign your resume and try to further your personal brand by creating a logo. There’s a number of ways to work design into your day, but it’s up to you to pick something that matters to you — don’t design something simply because you think you should.

And Above All

It’s important just to get started. It’s easy to be intimidated by the sheer amount of learning associated with graphic design, but remind yourself that even the most talented designers were newbies once, too.

What makes the creative field so special is that everyone’s journey is unique — there’s no one way to approach DIY design. You’ll find your own means to discern what you want and need to learn.

Design is an iterative process, so keep reworking your ideas and projects. As you progress, you’ll develop your own workflow and one day that design that took you all day will only take you an hour. Trust me, I’m living proof.

What other tips do you have for self-taught designers? Let us know in the comments.

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Internet Ad Spend Is About to Surpass TV Ad Spend [New Report]

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There are few things I look forward to more every year than the release of Mary Meeker’s Internet Trends Report.

It’s clear, it’s visually interesting, and most importantly, the results are always fascinating — with tremendous implications for marketers.

Meeker’s report is chock-full of data about how the way users operate online is changing. And man, are things changing. Voice queries are replacing the typical internet search, Netflix and other streaming services are replacing cable television, and social media is overtaking traditional cable TV habits.

Another way the internet is changing TV? Advertising. In her report, Meeker predicts that in 2017, spending on internet advertising will surpass spending on TV advertising for the first time — and eventually exceed $200 billion.

In this post, we’ll dive into how this change is taking place, and what the future of advertising looks like — in 2017 and beyond.

The State of Internet Advertising in 2017

Here’s a visualization of Meeker’s prediction — which also shows the rapid trajectory of internet advertising spend since the 1990s:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

As you can see from Meeker’s slide, internet advertising spending will exceed $200 billion this year — beating TV advertising spending for the first time.

The magnitude of this can’t be overstated — the first television ad aired in 1941, and the first internet ad was placed in 1994. It took the internet only 24 years to disrupt and outpace the 76-year-old TV advertising industry — making it almost three times faster and more agile.

Meeker’s report also outlined where the bulk of internet advertising dollars are spent — and to nobody’s surprise, online advertising is growing at an explosive rate on Google and Facebook (20% and 62% year-over-year, respectively).

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

This data means that the online inbound marketing world is disrupting — and outpacing — the traditional outbound marketing world. But it’s reflective of other trends and changes, too.

What the Future of Online Advertising Looks Like
The Future of Online Advertising Is Mobile

Roughly half of all internet ad spending was on mobile advertising in 2016:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

And that breakdown is no surprise — because people are spending more time online — and more time online on their phones — than ever before:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

Meeker’s report highlights this trend — and points out the massive potential for growth in the mobile advertising space. There’s an opportunity for $16 billion worth of growth as the amount of mobile online advertising catches up to the time people are spending online on mobile devices:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

This gap between time spent on mobile devices and money spent advertising specifically on mobile devices could be indicative of the relatively new mobile advertising space — advertisers might not yet know how to engage such a new swath of potential prospects.

But it could also be a result of the rapid rate at which mobile ads are reported and blocked, too. As it turns out, internet users — particularly on mobile devices — are quick to block ads they’re not interested in viewing:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

There’s a huge opportunity for marketers and advertisers in the mobile online space, but it needs to be carefully and strategically done — so as not to irritate users enough for them to block those ads. We’ll surely continue to see more ads online — and on our smartphones.

The Future of Online Advertising Is Social

Google is eating up the majority of mobile advertising revenue dollars, but it’s followed closely by Facebook. What’s more, revenue from ads on Google and Facebook made up 85% of online advertising revenue in 2016:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

So, as advertising spending and consumption shifts from TV to online, and specifically to mobile online, keep an eye on where ads start appearing online, too. Facebook online advertising revenue is growing faster than Google ad revenue at 62% year-over-year — and as it turns out, ads on Facebook drive direct purchases, too:

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

Mobile ads and targeted pins on Pinterest see high purchase rates, too: 

Internet Trends 2017 Report from
Kleiner Perkins Caufield & Byers

As users continue spending more and more online time within social media apps, advertisers will shift their strategy to create targeted, shoppable ads that live in social media feeds to keep users within apps and mobile devices and to make it easier for them to buy.

The Future of Online Advertising Will Be Closely Monitored

As the rates at which online and mobile ads are blocked by users indicate, many ads are perceived as obtrusive, disruptive, and unhelpful to many people. And it’s true — poor quality ads can drive people away from your site if they create a poor experience for your visitor.

Perhaps that’s why Google and Facebook have started taking steps to penalize publishers advertisers that create disruptive, misleading, and otherwise low-quality ad experiences on their platforms in recent years. Mobile and social media advertising offer a lot of opportunity for reward, but marketers and advertisers need to be mindful of the high stakes when they start creating. Pop-ups, overlays, and clickbait could get you penalized and blocked from future success, so stay tuned for more guidance on mobile marketing and social media advertising.

To download and review Meeker’s full Internet Trends Report, click here.

Where are you dedicating most of your digital advertising resources? Share with us in the comments below.

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The Greatest Marketing Growth Hack of All Time (Hint: Cupcakes)

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A few years ago my team at RJMetrics was launching a short survey over the holidays. It’s a tough time of the year to get attention, especially when you’re a B2B SaaS company. At some point, someone suggested a cupcake giveaway.

So we did.

Ten participants were randomly chosen to receive a dozen cupcakes, and people LOVED it.

They sent email responses to the request saying they hoped they got the cupcakes.
They tweeted delighted responses about the campaign.
When we delivered them, they tweeted pictures of them and their co-workers enjoying the cupcakes.

The response to the cupcake campaign was completely out of proportion to the $50 cost to us.

So we decided to make cupcakes a bigger part of some other marketing initiatives. Prior to this first cupcake encounter, we would use iPads as an incentive to promote our webinars. You know, that post-registration page that says “Tell your friends you’re joining us for a chance to win!” We decided to scrap the iPad in lieu of cupcakes…and our conversion rate skyrocketed.

No joke.

People would rather receive a dozen cupcakes than an iPad.

And inevitably we would ship the cupcakes and see a cupcake photo plus a tweet like: “RJMetrics has the best webinars, and you might win cupcakes!”

So there it is, the greatest marketing growth hack of all time. The next time you’re trying to motivate people to do something for you, offer the chance to win some cupcakes.

The Psychology of Cupcakes

Now, let’s talk a little bit about what’s happening here. There are a few good theories. I first shared a version of this post over on ThinkGrowth.org and the responses there aligned pretty closely to what I hear whenever I share this story. 

Cupcakes seem like a more achievable prize.

In the case of the survey, the odds of winning cupcakes were actually better than the odds of winning an iPad — we were choosing 10 winners instead of 1. But for webinars, the odds were exactly the same — only 1 winner. Still, there’s something about a dozen cupcakes that just seems more possible.

One commenter summed it up perfectly:

The Lake Wobegon Effect

As in Lake Wobegon of Prairie Home Companion. This theory was presented by HubSpot’s co-founder and CTO, Dharmesh Shah and is a variation on cupcakes seeming more achievable, but with a little more detail on the psychology of why they feel more achievable:

Valuing Experiences Over Things

Another theory on why this is so effective is that people actually want the experience of winning cupcakes more than they want the experience of winning an iPad. Winning an iPad is kind of a lonely experience, tell your co-workers and they’ll probably feel bored or jealous.

But winning cupcakes? That’s a community experience. You can gather your co-workers around to share in your success, eat cupcakes together, take a picture. And maybe on some sub-conscious level we all just want that feeling of community more than we want an iPad.

My hunch is that if you ask someone outright, they will always tell you they would prefer to win an iPad, but actual behavior reveals we might want something a little more meaningful.

The Element of Surprise

This is a less popular theory, but personally, I think it carries a lot of weight. In marketing, all strategies erode over time. Andrew Chen calls this “The Law of Shitty Click-Throughs.” He uses the example of the internet’s first banner ad: 

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But by 2011, Facebook ads were converting at .05%.

And we see this play out again and again in marketing. As more businesses adopt a tactic, the better people become at tuning it out, and the effectiveness of that tactic wears off:

The more companies start posting links on social, the harder it is to get people to click a link on social.
The more emails salespeople send, the harder it is to get a response.
The more content that gets produced, the harder it is to capture attention.

We’re just not used to seeing cupcakes show up in marketing. It surprises us, forces us to pause and pay attention. And attention, after all, is what marketers are always chasing.

If the surprise theory is true, this holds implications beyond cupcakes. It means there’s an enormous edge given to marketers who can navigate the balance of being familiar enough that people feel comfortable, but surprising enough that people actually pay attention.

I’ve recently fallen in love with CBInsights newsletter. The author of the newsletter and founder of the company, Anand Sanwal, has an amazing sense of humor and I’ve found myself hooked on his storylines. Here’s one of this latest newsletters:

How many business communications lead with “I love you”? Or talk about bromances in a way that makes you want to keep reading?

And you actually want to read the copy because Anand is constantly dropping little remarks like “a not very useful graph” that are so refreshingly honest about the things marketers are often trying to hype. I mean this graph is interesting, but he’s right, it’s not very useful ?

And of course, this is all held together by a core of content that is top-notch commentary on the tech industry.

Why do I love this newsletter so much? Yes, it’s providing incredibly useful information, but I’m constantly surprised and delighted by what Anand is writing. I read what he’s writing because it’s different from how everyone talks about similar things.

He’s not giving away cupcakes, but there’s still power in the art of surprise.

Now it’s your turn.

After I published this post on ThinkGrowth.org I heard from two marketers who were already implementing the cupcake test. So, the time to try this strategy is now. It won’t be crazy effective for too long!

But seriously, cupcakes or no cupcakes, keep your eye out for opportunities to share a little joy with your audience. We’re all busy and distracted and overloaded with information. Ask yourself how you can add just a little more humanity to your marketing, how you can create moments for your audience to connect with other humans, how you can make them pause and maybe … just maybe … how you can even make them smile.

Editor’s Note: This post was adapted for the Marketing Blog from ThinkGrowth.org, HubSpot’s Medium publication. You can check out the original version here. 

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Which Fictional Boss Are You? [Flowchart]

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I know I’m literally ten years late to this, but I just started watching Mad Men on Netflix. And guys — newsflash — it’s a really good show. 

The old school ad strategies, the fun outfits, the drama — I love it all. Except Don Draper’s management style. That, in my humble opinion, could use a little work.

I know my stance might be colored by several generation gaps. I’m a millennial, and according to some reports, we need to be told we’re smart and wonderful every two seconds or we turn to avocado toast dust — but it seems to me that Draper could afford to encourage his team a little bit more. Or at the very least, not rely so heavily on cryptic one-liners and mysterious stares to drive the direction of major projects. 

I probably won’t ever relate to Don Draper’s unconventional leadership style on Mad Men, but there are plenty of other fictional bosses from TV and film to aspire to — or avoid becoming. 

To help you discover your fictional boss alter ego, the folks at GetVoIP spun up this clever flowchart. So go ahead: Take a break from your morning grind, and answer the questions below to figure out which beloved (or notorious) fictional boss your leadership style most aligns with. It’s still kind of work related, right?

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Which fictional boss did you get? Let us know in the comments!

Featured Image Credit: AMC 

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We Asked Our Audience What They Really Think of PDF Ebooks: A HubSpot Experiment

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I don’t know about you, but I barely print anything anymore.

Seriously, think about it — when’s the last time you had to type Command + P and print out a document? Between e-tickets, virtual payment options, and online signature tools, I think the last thing I printed out was the lease for my apartment.

So you can imagine my surprise when HubSpot’s audience started telling us they still like to print out our ebooks — which are often 20 or 30 pages in length — instead of viewing them on a web page.

In 2017 — during the era of self-driving cars, augmented and virtual reality, and artificial intelligence — our team here at HubSpot is constantly striving to test and implement the most modern techniques for content creation to provide cool, useful resources for our audience. But as it turns out, our perceptions of what our audience actually values when they download out content were a little … off.

In this post, I’ll dive into our hypothesis, how we tested it, and what we’re learning about our audience — and how they actually like to consume our content.

What We Do

I work on HubSpot’s Marketing Acquisition team creating content offers — such as our downloadable ebooks, guides, and templates — that our audience exchanges their contact information for in order to download them.

If you’re familiar with the inbound marketing methodology we’ve been teaching here at HubSpot for more than 10 years, I operate in the “Convert” stage of the process of helping new people discover and learn about HubSpot:

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When a person happens upon HubSpot for the first time online — via a blog post like this one, through social media, or by conducting a Google search — they might see a bold, brightly-colored call-to-action (CTA) encouraging them to learn more about a particular topic or product.

And in order to get that information — from an ebook, a guide, a template, a webinar, or an event — the person has to hand over their contact information. This ensures they can receive an emailed version of the content offer or event registration, and it also converts them from a visitor into a lead.

My job is to create content that visitors are so interested in learning more about that they exchange their phone number, email address, and professional background information. And to make sure we keep converting visitors into leads for the health of HubSpot’s business, I make sure that ebooks, guides, and events are helpful, fascinating, and ultimately educate our audience on how to do inbound marketing.

What We Wondered

For the most part, my team’s job has entailed creating PDFs that visitors can download once they submit a form with their contact information.

More specifically, this has meant creating a lot of PDFs.

And although people were filling out forms and downloading our content offers, we started wondering if we should offer them something different — something more cutting-edge — than a file format created back in 1993. And we wondered if changing the format of our content offers would change conversion rates, too.

We decided to run a survey — and a little test.

We wanted to know if our core persona who we marketed these content offers to still liked PDFs and found them useful. So, how else would we find out than by creating an offer?

I created two different version of the same content offer — one in PDF format, and one in web page format. Then, once someone downloaded the offer, we sent them a thank-you email, and we asked them which format they preferred, and why.

What We Learned

More than 3,000 individuals submitted their information to access the offer, and roughly 9% responded to our question, which gave us more than 300 responses to learn from.

And much to our surprise, 90% of the respondents preferred downloading a PDF to reading our content on a web page.

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We gleaned a ton of valuable information about our core audience from this survey, and the qualitative feedback was incredibly helpful, too. Our key takeaways about format preferences were:

Our core persona likes to print offers.

People viewing our content want to be able to download it and come back to it later.

People don’t think our web page offers look as good as PDFs.

Some people are potentially defaulting to the format they know best.

People liked having both print and online versions.

It’s incredibly helpful to learn what’s going on behind the decisions and choices our audience makes to inform future strategy when it comes to content creation. But this information leaves us with a challenge, too: How do we get our audience excited about content living on interactive web pages, too?

Content living on web pages can be crawled by Google to improve websites’ domain authority (and SEO superpowers) — and PDFs can’t be. So we’re making it our mission to keep offering our audience different options for consuming content the way they want to — while innovating and testing new ways to offer content our core persona is just as excited about in a web-based format.

I’ll be back with more details about that next experiment, but in the meantime, download one of our latest content offers, and let us know if you like the format in the comments.

What’s your opinion? PDF or web page? Share with us what you learned in the comments below.

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6 Best Practices For Lead Nurturing When You Don’t Have Time

  Nurturing leads is as essential to an SMB as water is to the body. However, when the end-to-end lead nurturing process begins is when an SMB realizes how tricky this process can get. Sending out automated drip emails to capture more leads is still a simple and quick task. But regular follow-ups and monitoring, lead management and scoring, and more tasks like these can be time consuming. With so many on-going tasks, it gets hard to balance them all accurately. Plus, usually an SMB might encounter time constraints, and sometimes, lack of workforce. This minor setback does affect sales and Continue Reading »

7 Amazingly Effective Lead Nurturing Tactics

As companies adopt inbound marketing as a way to generate more leads, the importance of having an effective lead nurturing strategy becomes very clear. In most cases only a relatively small percentage of your inbound leads will be ready to make an immediate purchase, leaving upwards of 90% of your inbound leads on the table. Implementing an effective lead nurturing strategy can have a huge impact on the results of your inbound marketing strategy. Research conducted by Forrester has shown that marketers see an average 20% increase in sales opportunities from nurtured vs non-nurtured leads. Furthermore, the research also reveals Continue Reading »

12 Ways to Ignite Your B2B Marketing #IgniteB2B

Ignite B2B Marketing

B2B is no longer the purview of “boring to boring” but instead represents one of the greatest opportunities for innovation in the marketing world. But what ideas, strategies and tactics are igniting the sales cycles, lead nurtures and ROI performance metrics for B2B brands?

To answer that question I reached out to my fellow speakers at the upcoming Ignite B2B Marketing conference, happening in London June 22nd. B2B marketers from major brands including Dun & Bradstreet, Shell, Philips, ADP, Adobe, Cisco, Samsung and IBM as well as my pals Carla Johnson and Doug Kessler chimed in with their insights on everything from the growing role of data to customer experience to virtual reality to continuous innovation.

Whether you’re a marketer based in the UK, Europe, the U.S. or anywhere else, I invite you to ignite your B2B marketing in 2017-2018 with the insights from these top marketers.  As a bonus, I threw in a few of my own tips in too.

A more data driven, sales-integrated and accountable marketing methodology is becoming the new normal. @joel_b2beditor #igniteb2b

ABM is Becoming the New Normal
ABM (account based marketing) seems to be transforming the way that B2B marketing and sales people understand the opportunity, and go about addressing it. Whilst there’s an ongoing debate about what is and what isn’t ABM, it’s clear that the principles of a more focused, data driven, sales-integrated and accountable marketing methodology is increasingly gaining traction and becoming the new normal. Examples of organisations using it effectively outside of the tech space are few and far between, and even where it has been deployed there is potential for approaches to be honed further to reap even greater rewards. The vendors are ramping up the hype, but the agencies (at least on this side of the pond) have been slower to respond.
Joel Harrison
Joel Harrison @joel_b2beditor
Editor in Chief at B2B Marketing
B2B Ignite Presentation: Opening & closing comments plus “Revealed! The habits of highly successful B2B marketers”

Real-Time Data Insights
The sheer quantity of data that can be analyzed and processed in real-time is igniting a marketing revolution. The output achieved from gathering data and insights and deploying the latter intelligently, in real-time, is helping accelerate sales. But this data must be organized, structured, and integrated across the enterprise. In other words, the data must be mastered so the information driving your key business decisions is accurate and fresh. Leveraging Master Data will ignite B2B marketing!
Rishi Dave
Rishi Dave @RishiPDave
Chief Marketing Officer at Dun & Bradstreet
B2B Ignite Presentation: Panel Discussion on how to succeed in B2B Marketing and “Accelerate!: Creating a Faster Path from Prospect to Profitable Customer”

Content at Scale with Customers
Customer generated content will ignite the B2B marketing world. Stories that are credible , authentic and engaging will replace the vendor vanity that dominates today. We tend to be proud of our purchase decisions however small and need to capture this authentic storytelling and passion much more in the B2B environment.
Emma Roffey
Emma Roffey @ERoffey
Senior Director Marketing EMEAR at Cisco
B2B Ignite Presentation: “Cisco: A transformation story – how to achieve radical change in your marketing culture, people and process”

B2B companies are recognizing what their B2C peers have long understood: experience matters. @davidburnand #igniteb2b

Experience Matters
In 2017, B2B companies are recognizing what their B2C peers have long understood: experience matters. A recent Accenture survey showed over 90% of B2B companies plan to increase spending on experience and 78% believe it provides competitive advantage. At Adobe, we are seeing the impact, as seemingly ‘traditional’ B2B companies such as Siemens drive personalisation and optimisation initiatives and create new digital experiences.
David Burnand
David Burnand @davidburnand
Director of Enterprise Marketing EMEA at Adobe
B2B Ignite Presentation: “Humanising B2B marketing”

Social Sales Priority
Social selling, and realizing there’s more to it than just firing out InMails to random prospect lists is igniting B2B. We’re finally aligning marketing and sales. Marketers are getting better at tying channel data together to measure interaction values through the customer journey, and map this to lead quality scores. It’s still nascent, but social sales is being talked about as a priority in most businesses.
Matt Owen
Matt Owen @lexx2099
Global Social Media Manager at Shell
B2B Ignite Presentation: “Can Artificial Intelligence save social media?”

Perpetual Innovation
Brands that focus on relentless innovation are igniting the B2B marketing world. For too long, we’ve looked at our work as one-and-done instead of continual iteration. Audiences connect with brands that perpetually evolve their experience by looking at ways to stay perpetually fresh, interesting and valuable.
Carla Johnson
Carla Johnson @CarlaJohnson
Chief Experience Officer at Type A Communications
B2B Ignite Presentation: “Creative on demand: How the habit of creativity delivers exponential outcomes from limited resources”

Digital Engagement with VR
2017 is all about embracing technology and developing memorable experiences that lead to much deeper connections with our customers. In the new digital engagement economy, we as B2B marketers, must inspire, excite and engage when delivering our value stories. For me, VR offers the best platform and opportunity to create immersive experiences that engages the big-ticket B2B buyers.
Sally Wright
Sally Wright @sallyannewright
Enterprise Marketing Director at Samsung
B2B Ignite Presentation: Panel Discussion – What’s the Big Idea? Creative excellence in B2B

Martech that Drives ROI
I’m excited by the explosion of marketing technology and what that means for B2B marketers. Now, with AI and advanced analytics, companies of all sizes can derive insights from across the entire business to drive personalised campaigns and prove marketing ROI.
Holly Gage
Holly Gage @hollga
EMEA Marketing Services Director at Bluewolf, an IBM Company
B2B Ignite Presentation: “What is the digital marketing transformation curve and why is is it important?”

Customer Data is the New Currency
For instance, It’s key to identify ‘buyers’ vs. ‘shoppers’ within your B2B customers to implement a good pricing model for your portfolio. Hence we need to stop thinking about Customer Decision Journeys and start looking for Customer Experience Journeys to be effective as B2B marketeers.
Sam Talya
Sam Talya @sam_talya
Global B2B eCommerce Lead at Philips
B2B Ignite Presentation: “Customer Obsessed Digital Business for OEMs”

Connected Data is King
Data is igniting the B2B marketing world. But not isolated, channel-specific data puddles. Instead, we’re seeing joined-up Data Lakes that combine different data sources (like CRM, marketing automation and web analytics) into one, agile resource. Can lakes ignite? This kind can.
Doug Kessler
Doug Kessler @dougkessler
Co-Founder, Velocity Partners
B2B Ignite Presentation: “Smash things up!”

Tech Distracts from Core Skills
Technology is igniting B2B. Be careful what you ignite, after all people who play with fire are likely to get burned. Technology has massive potential, but millions of dollars are going up in smoke while marketers are forgetting (or never bothering to learn) the essential lessons of our profession.
Graham Wylie
Graham Wylie @grahamwylie
VP Marketing EMEA at ADP
B2B Ignite Presentation: “Watch out! It’s our turn to be disrupted”

Content is Influential
With buyer distrust of brand messaging and advertising, B2B marketers need to get creative about making sure content reaches, engages and inspires their customers. B2C marketers have figured out that influencer engagement helps to bypass these obstacles. Likewise, a growing number of B2B companies are realizing that content co-created with internal and industry experts adds authenticity, quality and reach to their marketing. The value of influence is universal and B2B brands are now developing relationships with industry experts and micro-influencers alike to improve their content effectiveness.
Lee Odden
Lee Odden @leeodden
CEO at TopRank Marketing
B2B Ignite Presentation: “Influencer Marketing – Mighty hype or great hope for B2B?”

Ignite Your B2B Marketing in London, 22 June 2017

Ignite B2B Marketing London
If you’re in the UK and would like to dig even deeper into what’s igniting B2B marketing in 2017, 2018 and beyond, then be sure you’re registered for the #IgniteB2B conference in London June 22nd.

Ignite is the largest B2B marketing event in the UK with 8 different content tracks, top brands and speakers, networking and vendor resources. Top marketing leaders and future B2B marketing leaders will be there learning, making new connections and most certainly attending my keynote on influencer marketing. (I can hope, right?).  I hope to see you there!

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The post 12 Ways to Ignite Your B2B Marketing #IgniteB2B appeared first on Online Marketing Blog – TopRank®.


Behind the Marketing Curtain: An Interview With Social Media Wiz Beverly Jackson, MGM Resorts International

Behind the Marketing Curtain with Beverly Jackson

Behind the Marketing Curtain with Beverly Jackson

It’s no secret that social media has become an important and necessary digital marketing tactic, giving brands the opportunity to create meaningful connections with their desired audience. But as most brands have found, the secret to social success isn’t achieved with a simple click of the heels.

Most often, the road to success is long and winding, requiring smarts, courage and heart to drive your message home to your audience. Of course, many marketers experience a few wicked hiccups along the way—all of witch require creative and holistic solutions.

The good news is that you can always look north to find colorful and creative inspiration from talented marketing sorcerers—like the intelligent, witty and tenacious Beverly Jackson, Vice President of Social Portfolio Strategy for MGM Resorts International.

As part of our Wizard of Oz-inspired Behind the Marketing Curtain interview series, today we’ll pull back the fabric and get to know more about how Ms. Jackson arrived in the wonderful world of marketing, and share insights that can help you navigate new lands, improve your social media strategy, and drive business value in the changing social landscape.

Enjoy!
The Woman Behind the Curtain
Beverly is a child of the Midwest, growing up in Chicago. But while the rest of the neighborhood kids were outside playing and running around, Beverly was inside with her eyes glued to the television—watching the news.

“That was my Kansas,” she said. “I was obsessed with wanting to know about everything that was happening in the world. That’s when I became a news and political junky.”

With her passion for news and politics in tow, after high school Beverly headed to Washington D.C. to attend Howard University.

“I thought I would become either a television journalist or a justice on the supreme court one day,” she recalled nostalgically.

After completing her bachelor’s of science in marketing, Beverly launched her career. But not in marketing, but in environmental policy.

“Most people pick up my career in the late-1990s when I got my first job in advertising, but I had a long career doing environmental work before that,” she said.

After working for a handful of different environmental firms, Beverly went on to get her master’s degree in public administration.

“I wanted to keep doing my environmental work and save the planet,” she said.

So, after years of environmental work, how did Beverly become the marketer she is today? Keep reading.
Following Her Yellow Brick Road
By the late-1990s, Beverly had built a successful career in the environmental space. But while working on a project in Alaska, a figurative twister rolled through.

“I got so sick that they needed to send me home.” she recalled. “I had no idea what was happening to me, and spent about four months being poked and prodded by doctors.”

“As it turned out, I have a rare blood condition, and being in the presence of harmful chemicals and contaminants took its toll,” she went on. “So, I couldn’t go back to that kind of work. At that point, I did what my parents always taught me to do: rely on education.”

When Beverly recovered, she enrolled in a Women’s Extension Program, taking a series of personal interest and career assessments to learn where to go next. One of the assessments she took was the Myers-Briggs Type Indicator (MBTI), which revealed that she was an ENTP (extroversion, intuition, thinking, perception) personality type—a category that only 2-5% of the population falls into.

“I found out I was in the completely wrong career, which I already knew—but I had fought against it,” she said with a laugh. “I found out that I needed to be involved with innovation, technology, advertising and marketing.”

“And that was my twister event,” she went on. “I stopped taking calls from recruiters about environmental positions, and put my energy into getting into advertising.”

Her first advertising position was with J. Walter Thompson, where she played a role in developing interactive advertising tools in the early days of digital. Since then, she’s worked for Interactive Search, Octagon Worldwide, The Recording Academy and Yahoo!. Today, she’s based in Las Vegas heading up content and social media strategy for MGM Resorts International.
Her Scarecrow, Tinman & Cowardly Lion
Much like the companionship Dorothy found in the Scarecrow, Cowardly Lion and Tinman, every marketer’s career journey is impacted by people who lend support and words of encouragement, and enable us to achieve our goals.

For Beverly, her Scarecrow is Evan Greene, The Recording Academy’s Chief Marketing Officer.

“Evan was always there to be my and my team’s advocate. He trusted my intellect and skills, and he believed in me,” she said.

Her Tinman, is John Reese, who was her boss and the president of Interactive Search.

“John has a heart of gold, and he always talked about having heart. And he never put me down or chastised me for keeping my passions close,” she said. “When I was leaving the company to pursue another position, he gave me a heart-shaped paper weight as a parting gift, with a note that said: ‘Do everything you do with passion.’”

Finally, her Cowardly Lion is Larry Vincent, who was her boss at Octagon Worldwide.

“He’s my cowardly lion because he taught me to be brave,” she said. “He taught me that as a marketer you have to be willing to stand up for your ideas. You have to be willing to use your voice. And you have to be able to confidently raise your hand when you think things are going wrong. Because of him, I always feel comfortable and confident in my ideas.”

[bctt tweet=”As a #marketer you have to be willing to stand up for your ideas. @BevJack” username=”toprank”]
Meeting the Wizard
At TopRank Marketing we believe in taking a smart, creative and results-focused approach in everything we do for our clients, as well as our own personal growth. Beverly is someone who certainly exemplifies these qualities in her work as a social media marketing wizard, being a source of insight and inspiration in the field.

So without further ado, let’s dive into Beverly’s tips for better social media marketing.

Good witch or bad witch? What’s one bad social media marketing habit marketers should drop?

Too much self-promotion. I look around social media and there are so many people labeling themselves as marketing “ninjas” or “gurus”—and using the brand they work for to propel their own personal brand or fame. But for me, that’s just getting in the way of your brand’s story—and it can backfire.

The great thing about social media is that it allows brands to create one-on-one relationships with their customers and prospects—not the marketers. And the bottom line is: marketers should never get in the way of that relationship.

Let’s face it. Most brand marketers are not tasked with being a brand evangelist or ambassador. Usually, it’s their job to work behind the scenes to tell the brand’s story.

So really, what you do on your own personal channels is what you do. And it’s OK to represent your brand there. But try taking yourself out of the equation. Try not to become a team of one. Otherwise, you won’t be impactful, and you won’t be able to scale marketing solutions.

[bctt tweet=”#Marketers should never get in the way of their brand’s story. @BevJack” username=”toprank”]

Dorothy’s ruby slippers were the key to achieving her end goal of returning home. What are a few tools you believe are key for social media marketing success?

I believe that everyone should have a robust toolkit that’s tailored to their unique business, marketing needs and budget. And that toolkit should have a few staples:

No. 1 – A measurement tool. You need a tool to measure how effective your social communications are. My tools of choice are Sprinklr or Spredfast. They both function at scale, and the companies put a lot of time into research and development. Some other useful tools out there are SocialFlow and Hootsuite.

No. 2 – An analytics tool. You need to be able to measure the impact your efforts are having on your business. I love TrackMaven for pulling out specific insights on how I’m doing against my competition, as well as how social efforts are stacking up against other marketing channels. Of course, Google Analytics or another preferred analytics tool are a must, too.

No. 3 – A multi-channel publishing and management tool. When you’re spreading your message across different channels and their respective audiences, you need a tool that allows you to publish and customize content to each of your channels. Again, my favorite tools for this are Sprinklr and Spredfast.

No. 4 – Image and video creation tools. Compelling visuals are so important from an engagement and a retention standpoint. Choose something that is scalable to your needs and budget—whether it’s a mobile app or an enterprise solution. One tool I love is Flixel—it creates moving pictures that are incredibly immersive and creative.

No. 5 – A team communications tool. Communication between team members is crucial. And if you have team members who are always on the move, sometimes you can’t catch them by phone and email isn’t fast enough. We use Slack to stay in touch, and share things in small bursts.

No. 6 – A “go-pack” with tools and resources to create content on the go. If you want to lead your followers on an experiential journey, you need to be able to grab stories in real-time and serve them up in snackable sizes. Everyone on our team has access to a variety of tools such as SLR cameras, tripods, mics and lighting kits so they can pick up what they need and get into the field quickly. All the stuff you’ve planned for is locked and loaded. But we all know that some of the best content is created in the moment. It’s the icing on the cake.

No. 7 – A kill switch. Any well-run social media marketing program needs to have a protocol in place that allows you to stop what you’re doing. For example, we’re in the hospitality industry, in a hospitality city. Our brand and messaging is fun, aspirational and designed to showcase an experience—and the last thing you want to be is tone deaf when a tragedy happens. When the Paris attacks and the Orlando nightclub tragedy happened, we deployed our kill switch. We stopped talking. We stopped selling. It would have been inappropriate to be spreading our message, when so many people were in turmoil.

[bctt tweet=”Every well-run #socialmedia program needs a kill switch. @BevJack” username=”toprank”]

That’s a horse of a different color. What creative tactics can marketers use to create an engaging user experience on social platforms?

Show don’t tell. In order to create an engaging user experience on social platforms, you need to be able to show users something from their perspective not yours. You need to be able to reach into their heart, put your fingers around it and feel the pulse beat.

And video, when done right, can do just that. We do a lot of video here. We’ve done short and sweet, and big, long and epic. Our brand is all about positioning entertainment as a fundamental human need. But we can’t just tell people this, we need to show them—and you need to be authentic.

[bctt tweet=”You need to be able to show users something from their perspective not yours. @BevJack #socialmedia” username=”toprank”]

What’s one thing you would ask the all-powerful marketing wizard for? (More budget, more resources, better data?)

I would ask for more flexibility. And what I mean by that is: being more open to the possibilities of “what if?”

When you’re more flexible, you’re more willing to take risks. You’re willing to stretch your budget. You’re willing to allocate more resources. And you’re willing to step outside the prescribed way of doing things and do the amazing.

[bctt tweet=”When you’re more flexible you can step outside of the prescribed & do the amazing. @BevJack” username=”toprank”]
We’re Off to Meet More Wizards
I’d like to sincerely thank Beverly for taking the time to open up about who she is, where she comes from and how she approaches social media and content strategy. Thank you, Beverly.

Of course, TopRank Marketing’s journey to Emerald City is just getting started. In the coming months, we’ll be bringing you more exclusive interviews and insights from industry wizards to add some smarts, heart and nerve to your marketing efforts.

Stay tuned for our next installment, my pretty!

What’s one thing you’d ask the all-powerful marketing wizard for? Tell us in the comments section below.

The post Behind the Marketing Curtain: An Interview With Social Media Wiz Beverly Jackson, MGM Resorts International appeared first on Online Marketing Blog – TopRank®.